Cancellation Policy

1. How to cancel or change a booking

To cancel or change a confirmed booking, message us on WhatsApp or email us with your name, travel date and route. Please inform us as early as possible so we can update the driver and vehicle allocation.

2. Cancellation charges

Cancellation charges, if any, depend on the trip type and how close to the pickup time you cancel. The applicable cancellation terms for your trip will be shared with your fare quote before you confirm your booking.

Cancellations made after the vehicle has been dispatched or has reached the pickup point may attract charges to cover the driver's time and travel.

3. Advance payments and refunds

If you have paid an advance, any eligible refund (after deducting applicable cancellation charges) will be processed to the original payment method. Refund timelines depend on the payment method and bank and will be communicated by our team.

4. No-shows

If the passenger is not available at the pickup point within a reasonable waiting time and cannot be contacted, the booking may be treated as a no-show and the applicable charges may apply.

5. Cancellations by CabHubIndia

In rare cases — such as vehicle breakdown, extreme weather, road closures or government restrictions — we may need to cancel or reschedule a trip. We will try to arrange an alternative vehicle. If we cannot, any advance paid for that trip will be refunded in full.

6. Shared rides

Because shared rides involve other passengers, changes to a shared ride booking are subject to seat availability. If a shared ride cannot be arranged, we will inform you and offer alternatives.